Pink Palm Inn values your privacy. This Privacy Policy explains how Pink Palm Inn (“Pink Palm Inn,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website, contact us, or make a reservation with us. Pink Palm Inn is an adults-only boutique hotel in Palm Springs, California.

Information We Collect

We may collect information you provide directly to us, including:

• Your name, email address, phone number, and other contact details;
• Reservation details, such as stay dates, guest preferences, and requests you choose to share;
• Payment-related information needed to complete a reservation; and
• Messages or other information you send to us.

When you use our website, we may also automatically collect limited technical information, such as your IP address, browser and device information, pages viewed, and information collected through cookies or similar technologies.

How We Use Information

We use personal information to:

• Process and manage reservations;
• Send booking confirmations, receipts, and service-related communications;
• Communicate with you before, during, or after your stay;
• Respond to questions, requests, or feedback;
• Maintain and improve our website, services, and guest experience;
• Protect our guests, our website, and our business from fraud, misuse, or security issues; and
• Comply with applicable legal obligations.

Payment Processing

Payments are processed by third-party payment providers and/or our reservation platform. We do not store complete payment-card numbers on our own systems. Payment providers handle payment information according to their own privacy and security practices.

Cookies and Website Analytics

Our website may use cookies and similar technologies to operate properly, remember certain preferences, understand how visitors use the site, and improve its performance. We may use basic website analytics tools for these purposes.

Most browsers allow you to manage or disable cookies through browser settings. Please note that disabling cookies may affect some website features.

Email Marketing

We will send marketing emails only when you choose to receive them, such as by signing up for our mailing list. You may unsubscribe at any time by using the unsubscribe link in an email or by contacting us at info@pinkpalminn.com. Even if you opt out of marketing messages, we may still send non-promotional communications about a reservation, stay, or other transaction.

How We Share Information

We do not sell your personal information. We share personal information only as reasonably necessary to operate our business and provide our services, including with:

• Our booking engine, property-management system, and reservation partners, including platforms such as Mews, to manage reservations and guest services;
• Payment processors that process reservation payments;
• Website, analytics, technology, and other service providers that support our operations; and
• Government authorities, law enforcement, or other parties when required by law or when reasonably necessary to protect rights, safety, or property.

We may also share information in connection with a business transfer, such as a merger, sale, financing, or acquisition, where permitted by law.

Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to manage reservations, meet legal, accounting, tax, or reporting requirements, resolve disputes, and enforce our agreements.

We use reasonable administrative, technical, and physical measures designed to protect personal information. No method of transmission over the internet or electronic storage is completely secure, however, and we cannot guarantee absolute security.

Security Cameras

For the safety and security of our guests and property, public and shared outdoor areas at Pink Palm Inn are monitored by video security cameras. There are no cameras in guest rooms or other private interior spaces. Video footage may be reviewed and shared with law enforcement or other parties as reasonably necessary to protect the safety, security, and property of our guests and business.

California Privacy Rights

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, “CCPA”), subject to applicable exceptions and verification requirements. These rights may include the right to:

• Request to know the categories and specific pieces of personal information we have collected, used, or disclosed about you;
• Request deletion of personal information we collected from you, subject to legal and other exceptions; and
• Opt out of the sale or sharing of personal information.

Pink Palm Inn does not sell personal information. To submit a privacy request or ask a question about your California privacy rights, email us at info@pinkpalminn.com with the subject line “California Privacy Request.”

Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website and revise the Effective Date above. Your continued use of our website after an update is posted is subject to the updated Policy.

Contact Us

If you have questions about these Terms, please fill out the form on the Contact Page and someone will get back with you as soon as possible.